Louisville, KY 40202
Full-Time - DIR, Care Tech & Engagement

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Job Details
Employment type: Full-Time
Job Category: Marketing/Creative/PR
Location: Louisville KY, 40202
Req ID: 2026-282838
Responsibilities

The Director, Care Technology & Engagement provides strategic leadership for care technology and resident engagement solutions that support resident outcomes, operational efficiency, and business performance. This role partners with clinical, operational, IT, and vendor teams to implement, optimize, and sustain reliable, compliant, and scalable technology solutions.

  • Develop and lead the strategy for care technology and resident engagement solutions, translating business objectives into technology roadmaps and initiatives that enhance resident outcomes, operational excellence, and organizational growth.
  • Provide strategic oversight of care-related technology platforms, including medication management, point-of-care documentation, emergency response systems, resident engagement tools, and other applications critical to care delivery.
  • Serve as the primary business partner connecting operations, care leadership, IT, and external vendors to ensure technology investments align with organizational goals and user needs.
  • Lead business process reviews, workflow analysis, and requirements gathering efforts to identify opportunities.
  • Drive innovation through technology, identifying solutions that improve service delivery, optimize resources, increase resident satisfaction, and support occupancy and retention objectives.
  • Establish and manage vendor relationships, including contract negotiations, service agreements, performance management, and accountability through measurable outcomes and key performance indicators.
  • Ensure effective system integration, governance, and regulatory compliance across platforms while maintaining data security, privacy, interoperability, and adherence to HIPAA and applicable state regulations.
  • Develop and maintain governance processes for system configuration, release management, change control, and technology lifecycle management. 
  • Lead technology implementations, upgrades, and optimization initiatives in partnership with project management and business stakeholders, ensuring successful delivery and adoption.
  • Champion organizational change management and user adoption through effective communication, training, support, and continuous improvement programs that maximize technology value.
  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  • Define, measure, and communicate technology performance, business outcomes, and return on investment through analytics, dashboards, and executive-level reporting, providing actionable insights and recommendations to leadership.
  • May perform other duties as needed and/or assigned
Qualifications
  • Bachelor’s degree in information technology, healthcare, or related field required. 
  • 7+ years of progressive experience in healthcare or senior living technology, with a focus on care delivery systems and resident engagement platforms. 
  • Must successfully complete all Atria specified training programs.
  • Proven ability to manage outsourced technology vendors and cross-functional business partnerships. 
  • Demonstrated success aligning technology capabilities with operational and clinical objectives. 
  • Strong understanding of regulatory and compliance requirements in senior care technology. 
  • Excellent communication, stakeholder management, and leadership skills. 
  • Experience developing and managing budgets, contracts, and KPIs for technology portfolios. 
  • Preferred certifications: CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master), or equivalent agile leadership credential.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

 

Atria Senior Living’s corporate Support Center has openings for individuals looking for a career with outstanding benefits, including:

  • Paid holidays and PTO
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification

 

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Employment type: Full-Time
Job Category: Marketing/Creative/PR
Location: Louisville KY, 40202
Community: Atria Senior Living
Req ID: 2026-282838

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Benefits for Working at Atria Support Center

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.