Louisville, KY 40202

Full-Time - Div Resident Engagement Spc

Responsibilities

The Divisional Resident Engagement Specialist provides interim leadership and operational support to communities with an open Engage Life Director or Life Guidance Director position.This individual stabilizes department operations, coaches staff and supports consistent resident engagement and Life Guidance programming in accordance with Company standards.

• Provide leadership and onsite support for the Engage Life or Life Guidance department.
• Review department operations, identify immediate needs, and work with Community and Divisional Operational Leadership on a plan to get the department on track.
• Provide hands-on support for program execution, staff development and training, scheduling, community partnerships, resident onboarding, sales support, and department organization.
• Ensure Engage Life or Memory Care calendar, program, well-being curriculum, technology, Quality Enhancement, first impression, supply, equipment, budget, safety, and regulatory standards are consistently maintained.
• Maintain a positive and energetic environment for residents living with dementia and ensure the Company’s Life Guidance philosophy is implemented and practiced.
• Organize and oversee daily programming, ensuring scheduled engagement is carried out consistently throughout the community
• Supervise, develop, coach, and schedule Engage Life or Life Guidance staff in accordance with Company policies, procedures, and standards.
• Provide orientation and training to new staff and ongoing coaching to current staff; model effective approaches, communication techniques, and resident-centered practices.
• Conduct or support required dementia education and in-services and maintain records reflecting completion of required training.
• Build relationships with new residents and families by using appropriate onboarding tools and assessments and maintaining supportive communication with families and caregivers.
• Serve as a memory care resource for the community and support sales efforts through referrals, tours, outreach events, and community education, as appropriate.
• Collaborate with Resident Services on resident needs, care-related concerns, staffing coverage, Resident Needs Reviews, and other matters affecting Life Guidance residents.
• Partner with Culinary Services and other community departments to support dining, snacks, events, community-wide programming, and a safe and engaging resident experience.
• Support community events, including holiday celebrations, national program events, and sales events.
• Monitor department budgets and available resources and ensure supplies, program equipment, and vendor support align with resident needs and Company expectations.
• Ensure efforts meet Company operational and safety standards and all applicable laws and regulations.
• Drive a personal and/or Company vehicle from the community to social and other destinations as required.
• Support residents directly with Activities of Daily Living (ADLs), as needed, in accordance with Company policy, training requirements, and applicable laws and regulations.
• May perform other duties as needed and/or assigned.